Shipping policy

Shipping & Delivery Policy

At Novanest™, we take pride in delivering every order with care, precision, and reliability. Below is a complete overview of our order processing, shipping, and delivery practices to help set clear expectations.

🕒 Order Processing

All orders are processed within 3–5 business days prior to shipment.
This time allows our team to carefully prepare, inspect, and securely package each item to ensure it meets our quality standards.

🚚 Estimated Shipping Timeframes

United States
Orders are shipped via trusted carriers such as USPS or FedEx.
Estimated delivery time is 15–20 business days after processing.

International Orders
Estimated delivery time is 15–30 business days, depending on your destination and local fulfillment operations.

⏳ Please note: Delivery timelines may be affected by customs clearance, weather conditions, peak seasonal demand, or unforeseen global logistics delays. We appreciate your understanding during such situations.

🔍 Order Tracking

Once your order has shipped, a tracking link will be sent to your email.
You can also track your order at any time through our Track Your Order page.

❌ Cancellations & Address Changes

Requests for cancellations or address updates must be made within 24 hours of placing your order.

To cancel an order:
Please email us with the subject line “CANCEL MY ORDER”
📧 support@novanest.com

To update your shipping address:
Contact us within 24 hours of purchase.
Once an order has shipped, changes can no longer be made.

🚪 Delivery Attempts

Most carriers will attempt delivery up to two times.
If no one is available to receive the package, it may be returned to the sender.
Please ensure your shipping address is accurate and accessible to avoid delays or returns.

💥 Damaged or Defective Items

If your order arrives damaged or defective, we’ll make it right.

Please contact support@novanest.com and include:

  • Your order number

  • A clear photo of the damaged or defective item

We will arrange a free replacement as quickly as possible.

🤝 Need Assistance?

Our customer support team is always here to help.

📧 Email: support@novanest.com
⏳ We aim to respond within 24 hours.